Terms of Service — Verity Software Inc.

Welcome to Verity. These Terms of Service ("Terms") are the agreement between you and Verity Software Inc. ("Verity", "we", "us"), the company behind the Verity voice-transcription and dictation product (the "Service"). We have written these Terms in plain language wherever possible; we use formal legal register only in the sections that legally require it (liability, indemnity, dispute resolution, governing law).

If you do not agree to these Terms, please do not use the Service.

1. The Agreement

Definitions for terms used here (Service, Your Content, Sub-processor, etc.) are in /legal/definitions. Doc-specific terms (PHI, Work Product, etc.) remain defined inline.

By creating an account, installing the Verity desktop or iOS application, or otherwise using the Service, you agree to these Terms, the Privacy Policy, and the Acceptable Use Policy, each of which is incorporated by reference.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms; "you" then means both you personally and the organization.

For Quebec consumer users, a French-language version of these Terms is available upon request. For all other users, the English version is binding.

2. The Service

Verity captures audio from your microphone, converts speech to text using AI speech-to-text models, and optionally post-processes the result through a large language model to polish formatting, punctuation, and style.

Processing occurs through Verity-managed cloud infrastructure and a small set of vetted third-party sub-processors (see Appendix A and our Privacy Policy). The Service is not an on-device-only tool; audio leaves your device for cloud STT and LLM processing.

Verity is not a medical device. It is not intended for clinical, diagnostic, or safety-critical use. See the Acceptable Use Policy for full restrictions.

2.1 EU AI Act transparency (Art. 50)

Verity is a limited-risk AI system under Article 50 of Regulation (EU) 2024/1689 (the EU AI Act). The transcripts and polished outputs you receive are AI-generated; they may contain errors, omissions, or fabricated content, and should not be relied on without human review for any consequential decision. This disclosure is also surfaced in-product.

2.2 Software license to you

Subject to these Terms, Verity grants you a limited, revocable, non-transferable, non-exclusive licence to install and use the Verity desktop and iOS applications for your personal use or your organization's internal business use. You may not redistribute, sublicense, reverse-engineer (except as permitted by mandatory law), or use the applications to provide a competing service.

3. Accounts and age requirements

3.1 Account responsibility

You are responsible for everything that happens under your account. Keep your credentials confidential, provide accurate registration information, and notify us at [email protected] if you suspect unauthorized access.

3.2 Age floor

You must be at least 16 years old to create a Verity account on your own.

Users under 16 may use the Service only with verifiable parental consent.
We do not knowingly collect data from children below the most-protective applicable threshold: 13 in the United States (COPPA, 16 CFR Part 312), 14 in Quebec (Law 25, art. 4.1), or 16 in the EU/EEA (GDPR Art. 8).
If we learn we have collected data from a child below the applicable threshold without verifiable parental consent, we will delete the account and associated data within 30 days, refund any unused pre-paid amounts, and confirm deletion to the reporting party where possible.
Parents, guardians, or any third party may report a suspected underage account by emailing [email protected]. We act on credible reports within 10 business days.

Recording or transcribing the voice of a child under 13 is separately prohibited under AUP §4.4 without verifiable parental consent (COPPA-aligned). You remain responsible for obtaining any consents required from a minor's parent or guardian before recording.

3.3 Sanctions and export warranty

You represent and warrant that you are not:

located in, ordinarily resident in, or a national of any country or territory subject to comprehensive trade sanctions by Canada, the United States, the European Union, the United Kingdom, or the United Nations (currently including Cuba, Iran, North Korea, Syria, and the Crimea/DNR/LNR regions of Ukraine); or
listed on, or owned or controlled by a person listed on, any Canadian, US (SDN), EU, UK, or UN consolidated sanctions or denied-persons list; or
using the Service on behalf of any such person or for any prohibited end-use.

A breach of this warranty is grounds for immediate suspension or termination under §13.2.

4. Plans and billing

4.0 Launch period — free access

During the launch period, all features of the Service — including those designated as "Pro" — are available at no charge to registered users. No payment information is collected. When paid plans are introduced, this section will be updated with billing terms, and you will receive at least 30 days' advance notice per §15. The remaining subsections of §4 describe the billing framework that will apply once paid plans are active.

4.1 Merchant of Record (when paid plans are introduced)

When paid plans are introduced, payments will be processed by a designated third-party payment processor acting as Merchant of Record. Your purchase contract for subscription fees will be with the payment processor, subject to its terms and conditions. Verity will be the service provider responsible for the Service itself. The payment processor will collect and remit applicable taxes (VAT, GST/HST/QST, US sales tax) on Verity's behalf; quoted prices will be exclusive of taxes unless explicitly noted.

4.2 Subscription and auto-renewal

When paid plans are active, the Service will be offered on a subscription basis. Your subscription will renew automatically at the end of each billing period unless you cancel before the renewal date. See §4.6 (renewal reminders), §4.7 (price-increase consent), and §4.8 (British Columbia per-renewal consent) for additional renewal-related obligations.

4.3 Pricing

Indicative pricing is published at https://verityapp.io/pricing. Price changes for paid plans take effect with at least 30 days' notice (see §15) and do not apply to a billing period you have already paid for.

4.4 Cancellation

You may cancel your subscription at any time from your account settings or by emailing [email protected]. Cancellation stops future charges; your subscription remains active until the end of the billing period you have already paid for.

4.5 Refunds — 30 days, no questions asked

You may request a full refund within 30 days of any charge (including renewals), no questions asked, by emailing [email protected]. After 30 days, refunds are at our discretion and as required by applicable law (including mandatory EU consumer-rights protections).

This refund right is in addition to, and does not displace, any mandatory statutory rights you may have under Quebec Loi sur la protection du consommateur, EU Directive 2011/83/EU (right of withdrawal), or other applicable consumer-protection law.

4.6 Renewal reminders

For annual subscriptions, we send a renewal reminder at least 30 days before the renewal date. The reminder states the renewal date, the current price, and how to cancel. This satisfies the requirements of New York General Business Law §§527/527-A (15–45 day window) and Colorado's auto-renewal law. You do not need to take any action to continue your subscription — it renews automatically unless you cancel (subject to §4.8 for British Columbia subscribers).

4.7 Price-increase consent

If we increase subscription prices, we will notify you at least 30 days before the new price takes effect. The notification states the old price, the new price, and the effective date. You may either (a) confirm the new price, or (b) cancel your subscription and receive a prorated refund. If you take no action, your subscription continues at the old price until you affirmatively consent to the new price. If you are charged at the new price without having consented, you may request a prorated refund within 14 days of the charge.

4.8 British Columbia per-renewal consent

If you are a subscriber in British Columbia, Canada, your subscription does not automatically renew without your affirmative consent. At least 30 days before each renewal, we will request your consent via email and in-app notification. Your options are:

Confirm: click the confirmation link in the email or the in-app button to continue your subscription at the current price.
Cancel: click the cancellation link or cancel from your account settings.
No action: if you do not provide consent before the renewal date, your subscription will not renew and will end at the close of the current billing period.

This mechanism complies with the British Columbia Business Practices and Consumer Protection Act (BPCPA) amendments effective August 1, 2026, which prohibit silent auto-renewals.

5. Your Content

5.1 Ownership

"Your Content": See /legal/definitions.

You retain ownership of all audio recordings and transcripts you create using the Service. We claim no ownership in Your Content.

5.2 Licence to Verity (and reservation)

You grant Verity a limited, non-exclusive, worldwide licence to process Your Content solely for the purpose of providing the Service to you (capturing audio, transcribing, polishing, and returning the result; storing it according to your retention tier).

You may not use Your Content in combination with any Verity Model Outputs (See /legal/definitions.) to develop, train, or improve a competing speech-to-text or AI product, except with Verity's prior written permission.

5.3 Your responsibility

You are solely responsible for Your Content, including ensuring you have all consents required by law to record and process it. See the Acceptable Use Policy for recording-consent obligations across jurisdictions.

5.4 Retention, export, and deletion

Free tier: Your Content is retained on a 30-day rolling window; older content is automatically purged.
Paid tier: Your Content is retained indefinitely until you delete it. Deleted content sits in a soft-delete trash for 30 days, then is permanently purged.
You may export or delete Your Content at any time from your account settings. Programmatic export is available via account-portability tools described in our Privacy Policy.
On termination by either party (see §13), you have 30 days to export Your Content before it is permanently deleted, except where retention is required by law.

6. AI outputs, accuracy, and our training commitment

Verity makes no representation or warranty as to the accuracy, completeness, or fitness of any transcription or AI-generated output. Outputs may be inaccurate, incomplete, misleading, or contain fabricated content. You must independently verify all outputs before relying on them. Verity is not liable for any decision, action, or harm arising from reliance on inaccurate outputs (subject to mandatory consumer-law carve-outs).

Our training commitment (irrevocable). Verity does not train, fine-tune, or otherwise use Your Content to develop AI models — not now, and not in the future. Our fine-tuning pipeline uses only benchmark datasets, synthetic data, and publicly licensed corpora. This commitment is irrevocable; we will not amend §6 to weaken it without your affirmative re-consent (no "continued use = acceptance" path).

7. Sub-processors and material changes

Verity uses a small set of third-party sub-processors (cloud hosting, AI inference, payment processing) to deliver the Service. The current list is Appendix A to these Terms (also available to enterprise buyers on request via [email protected]).

If we add a new sub-processor that materially changes how the Service processes Your Content, we will notify you at least 30 days in advance through the same channel used for material Terms changes under §15. If you object, you may terminate under §13.1 and receive a pro-rata refund of unused fees.

8. HIPAA mode (unavailable at launch)

Verity's HIPAA mode — which would route audio and transcripts exclusively through providers covered by an executed Business Associate Agreement — is not currently offered. Covered entities and business associates should not use the Service to transmit Protected Health Information (PHI) until we publish a signed BAA and operational HIPAA controls.

If HIPAA mode is introduced, its use will be governed by a separately executed BAA.

9. Acceptable use

Your use of the Service is subject to the Acceptable Use Policy, incorporated by reference. Violations may result in warning, suspension, or termination per the procedure described in the AUP.

10. Disclaimer of warranties and limitation of liability

The clauses in §§ 10–11 are written in formal register because they allocate legal risk. Mandatory consumer-protection rights are preserved by §14.5.

10.1 Disclaimer

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. We do not warrant that the Service will be uninterrupted, error-free, or secure; that any transcription or AI output will be accurate or complete; that defects will be corrected; or that the Service is free of harmful components.

10.2 Liability cap

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, Verity Software Inc., its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, data, goodwill, or business interruption, even if advised of the possibility of such damages.

Verity Software Inc.'s total aggregate liability to you for all claims arising out of or relating to these Terms or the Service is limited to the greater of:

(a) the total fees you paid to Verity in the 12 months immediately preceding the event giving rise to the claim; or
(b) CAD $100.

These limitations apply regardless of the legal theory on which the claim is based (contract, tort, negligence, strict liability, or otherwise) and even if a remedy fails its essential purpose.

10.3 Consumer-law preservation

Nothing in §§ 10.1 or 10.2 limits or excludes any liability or rights that cannot be limited or excluded under mandatory consumer-protection law applicable to you, including the Quebec Loi sur la protection du consommateur and EU Directives 93/13/EEC, 2011/83/EU, and (EU) 2019/770. To the extent any portion of §§ 10.1–10.2 is held unenforceable as against you under such law, the remainder continues to apply to all other users and claims.

11. Indemnification

You will defend, indemnify, and hold harmless Verity Software Inc. and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, and reasonable legal fees arising out of or relating to:

your use of the Service in violation of these Terms or the AUP;
Your Content, including any failure to obtain legally required recording consents;
your breach of the sanctions warranty in §3.3; or
your violation of any applicable law or third-party rights.

This §11 is one-way (consumer-SaaS norm). For users with an executed BAA (when HIPAA mode is activated post-launch), the mutual-indemnification provisions of that BAA govern with respect to PHI-related claims and supersede this §11 to that extent.

12. Force majeure

Neither party is liable for any delay or failure to perform its obligations under these Terms (other than payment obligations) to the extent that the delay or failure is caused by a Force Majeure Event — an event beyond the affected party's reasonable control, including:

natural disasters (earthquake, flood, hurricane, wildfire), epidemic or pandemic, war, armed conflict, terrorism, civil unrest, or trade embargo;
government action, regulation, order, or embargo imposed after the date of these Terms;
labour disputes, strikes, or lockouts (other than those involving the affected party's own employees);
failure or disruption of cloud infrastructure providers (including AWS), third-party AI or inference providers, internet backbone or DNS services, telecommunications networks, or power grids;
cyberattacks, distributed denial-of-service (DDoS), ransomware, or other security incidents directed at Verity's infrastructure or its sub-processors; or
any other cause beyond reasonable control that could not have been avoided by commercially reasonable efforts.

The affected party must: (a) notify the other party (and, where Verity is affected, notify users via email or in-app notice) promptly after becoming aware of the event; and (b) use commercially reasonable efforts to mitigate the impact and resume performance.

If a Force Majeure Event prevents performance for more than 60 consecutive days, either party may terminate the affected portion of the Service on written notice, and Verity will refund the unused portion of any prepaid fees on a pro-rata basis.

13. Suspension and termination

13.1 By you

You may cancel your account at any time from your account settings or by emailing [email protected]. See §4.4 (billing effect) and §5.4 (data export and deletion).

13.2 By Verity

We may suspend or terminate your account:

Immediately, without prior cure, if (i) you breach §3.3 (sanctions) or AUP §4.1 (illegal activity, CSAM, NCII, terrorism), (ii) we are required to do so by law or court order, or (iii) your continued use poses an imminent security risk to Verity or other users;
After 14 days' written notice and an opportunity to cure, for any other material breach of these Terms or the AUP.

If we terminate your account other than for your fault, we will refund the unused portion of any prepaid fees on a pro-rata basis.

13.3 Effect of termination

Your right to use the Service ends on termination. You have 30 days to export Your Content under §5.4 before permanent deletion. Provisions that by their nature should survive termination — including §§ 3.3, 5.1, 5.2, 5.4, 6, 10, 11, 12, 14, and 16 — survive.

14. Governing law, jurisdiction, and disputes

This section is written in formal register because it determines where and how disputes are resolved.

14.1 Governing law

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles.

14.2 Exclusive forum

The parties submit to the exclusive jurisdiction of the courts of the Province of Quebec, District of Terrebonne (Verity Software Inc.'s home district), with Montreal as alternate venue.

14.3 Small-claims carve-out

Either party may bring a qualifying claim in the Cour du Québec, Division des petites créances (Quebec small claims court) — currently for amounts up to CAD $15,000 — without first complying with the pre-litigation notice in §14.4.

14.4 Pre-litigation notice (30 days)

Before filing any claim other than a small-claims action, the complaining party must send a written notice describing the dispute to the other party (to Verity: [email protected]) and engage in good-faith negotiation for at least 30 days. The parties may extend this window by written agreement.

14.5 Class-action waiver — with mandatory carve-out

To the extent permitted by applicable law, each party may bring claims only in their individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. This waiver does not apply where it would impair mandatory rights under the Quebec Loi sur la protection du consommateur, the EU Consumer Rights Directive, or any other non-derogable consumer-protection regime applicable to you.

14.6 Jurisdiction-specific overrides

Mandatory rights under the Quebec Loi sur la protection du consommateur (Quebec consumers), EU consumer-protection law (EU/EEA consumers), and equivalent non-derogable protections in any other applicable jurisdiction prevail over any conflicting clause in these Terms.

15. Changes to these Terms

We may update these Terms from time to time. We treat "material changes" as: price increases, scope reductions affecting paid features, addition of a new sub-processor handling Your Content, or any change to governing law or dispute-resolution forum.

Material changes: we will notify you by email and in-app notice at least 30 days before the effective date. You may reject the change by terminating the Service before the effective date; if you have prepaid for a subscription period, we will refund the unused portion on a pro-rata basis (Quebec LPC art. 11.2 / 230).
Non-material changes (clarifications, typo fixes, expanded user rights, new free features): effective when posted; we may surface an in-app notice but no advance notice is required.

The §6 AI-training commitment is irrevocable and cannot be weakened by any amendment without your affirmative re-consent.

16. DMCA and copyright complaints

If you believe content available through the Service infringes your copyright, send a notice satisfying 17 USC §512(c)(3) to our DMCA Designated Agent:

Legal Department, Verity Software Inc. 64 Rue De l'Ermitage, Blainville, Quebec J7B 1K3, Canada Email: [email protected]

Our designated agent is registered with the US Copyright Office Designated Agent Directory under registration number DMCA-1073065.

Counter-notices may be sent to the same address. We follow a standard notice-and-takedown procedure: on receipt of a valid notice we will expeditiously remove or disable access to the identified material, notify the affected user, and restore access only upon a valid counter-notice unless the complainant files suit. Repeat infringers are subject to account termination under §13.

For Canadian copyright matters, we also comply with the Notice-and-Notice regime under the Copyright Act (Canada), ss. 41.25–41.27.

17. EU/EEA/UK consumers and data subjects

This section applies in addition to the rest of the Terms where you are a consumer or data subject established in the EU, EEA, or UK.

Lawful basis (GDPR Art. 6): We process personal data for contract performance (Art. 6(1)(b)), legitimate interests in security and abuse prevention (Art. 6(1)(f)), and consent for optional features (Art. 6(1)(a)).
Data-subject rights: You may exercise access, rectification, erasure, restriction, portability, objection, and consent-withdrawal rights at any time by emailing [email protected], and may lodge a complaint with your local supervisory authority.
International transfers: Personal data is transferred to the United States (Verity-provisioned infrastructure on AWS) under the EU Commission Standard Contractual Clauses (Decision 2021/914), supplemented by the EU-US Data Privacy Framework where the recipient is certified. SCCs are available on request.
Right of withdrawal (Dir. 2011/83/EU): You have a 14-day cooling-off period for distance contracts. Because the Service is digital content supplied immediately, you expressly consent to immediate performance at checkout and acknowledge the resulting loss of the statutory withdrawal right (Art. 16(m)). The 30-day no-questions refund in §4.5 applies regardless.
EU representative (GDPR Art. 27): Contact details will be published at /legal/privacy when applicable.

18. General

Definitions: Shared terms ("Service", "Your Content", "Verity Model Outputs", "Sub-processor", etc.) are defined at /legal/definitions. "Verity Software Inc." refers to the legal entity throughout these Terms.
Entire agreement: These Terms, together with the Privacy Policy and the Acceptable Use Policy, constitute the entire agreement between you and Verity Software Inc. regarding the Service and supersede all prior agreements.
Severability: If any provision is held unenforceable, it is modified to the minimum extent necessary; the remainder continues in full force.
No waiver: Our failure to enforce any provision is not a waiver of that provision.
Assignment: You may not assign these Terms without our written consent. We may assign freely in connection with a merger, acquisition, or sale of assets.
Trademarks: "Verity" and the Verity logo are trademarks (™) of Verity Software Inc. See the Trademark / Brand Usage Policy.
Notices to Verity: legal notices to [email protected]; abuse reports to [email protected]; privacy requests to [email protected]; general support to [email protected].

19. Contact

Verity Software Inc. 64 rue de L'Ermitage, Blainville, QC, J7B 1K3, Canada [email protected] · [email protected] · [email protected] · [email protected]

Appendix A — Sub-processors

This appendix is part of these Terms. It is published as an appendix rather than a separate public page; a current copy is also available to enterprise buyers on request via [email protected]. Material additions are subject to the 30-day notice rule in §7 / §15.

Current sub-processors are listed at /legal/sub-processors. We provide 30 days' advance notice before adding a new sub-processor — subscribe via [email protected].

These Terms are maintained by Verity Software Inc. and updated as our practices evolve.