Welcome to Verity. These Terms of Service ("Terms") are the agreement between you and Verity Software Inc. ("Verity", "we", "us"), the company behind the Verity voice-transcription and dictation product (the "Service"). We have written these Terms in plain language wherever possible; we use formal legal register only in the sections that legally require it (liability, indemnity, dispute resolution, governing law).
If you do not agree to these Terms, please do not use the Service.
Related documents you should read:
Definitions for terms used here (Service, Your Content, Sub-processor, etc.) are in
/legal/definitions. Doc-specific terms (PHI, Work Product, etc.) remain defined inline.
By creating an account, installing the Verity desktop or iOS application, or otherwise using the Service, you agree to these Terms, the Privacy Policy, and the Acceptable Use Policy, each of which is incorporated by reference.
If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms; "you" then means both you personally and the organization.
For Quebec consumer users, a French-language version of these Terms is available upon request. For all other users, the English version is binding.
Verity captures audio from your microphone, converts speech to text using AI speech-to-text models, and optionally post-processes the result through a large language model to polish formatting, punctuation, and style.
Processing occurs through Verity-managed cloud infrastructure and a small set of vetted third-party sub-processors (see Appendix A and our Privacy Policy). The Service is not an on-device-only tool; audio leaves your device for cloud STT and LLM processing.
Verity is not a medical device. It is not intended for clinical, diagnostic, or safety-critical use. See the Acceptable Use Policy for full restrictions.
Verity is a limited-risk AI system under Article 50 of Regulation (EU) 2024/1689 (the EU AI Act). The transcripts and polished outputs you receive are AI-generated; they may contain errors, omissions, or fabricated content, and should not be relied on without human review for any consequential decision. This disclosure is also surfaced in-product.
Subject to these Terms, Verity grants you a limited, revocable, non-transferable, non-exclusive licence to install and use the Verity desktop and iOS applications for your personal use or your organization's internal business use. You may not redistribute, sublicense, reverse-engineer (except as permitted by mandatory law), or use the applications to provide a competing service.
You are responsible for everything that happens under your account. Keep your credentials confidential, provide accurate registration information, and notify us at [email protected] if you suspect unauthorized access.
You must be at least 16 years old to create a Verity account on your own.
Recording or transcribing the voice of a child under 13 is separately prohibited under AUP §4.4 without verifiable parental consent (COPPA-aligned). You remain responsible for obtaining any consents required from a minor's parent or guardian before recording.
You represent and warrant that you are not:
A breach of this warranty is grounds for immediate suspension or termination under §13.2.
During the launch period, all features of the Service — including those designated as "Pro" — are available at no charge to registered users. No payment information is collected. When paid plans are introduced, this section will be updated with billing terms, and you will receive at least 30 days' advance notice per §15. The remaining subsections of §4 describe the billing framework that will apply once paid plans are active.
When paid plans are introduced, payments will be processed by a designated third-party payment processor acting as Merchant of Record. Your purchase contract for subscription fees will be with the payment processor, subject to its terms and conditions. Verity will be the service provider responsible for the Service itself. The payment processor will collect and remit applicable taxes (VAT, GST/HST/QST, US sales tax) on Verity's behalf; quoted prices will be exclusive of taxes unless explicitly noted.
When paid plans are active, the Service will be offered on a subscription basis. Your subscription will renew automatically at the end of each billing period unless you cancel before the renewal date. See §4.6 (renewal reminders), §4.7 (price-increase consent), and §4.8 (British Columbia per-renewal consent) for additional renewal-related obligations.
Indicative pricing is published at https://verityapp.io/pricing. Price changes for paid plans take effect with at least 30 days' notice (see §15) and do not apply to a billing period you have already paid for.
You may cancel your subscription at any time from your account settings or by emailing [email protected]. Cancellation stops future charges; your subscription remains active until the end of the billing period you have already paid for.
You may request a full refund within 30 days of any charge (including renewals), no questions asked, by emailing [email protected]. After 30 days, refunds are at our discretion and as required by applicable law (including mandatory EU consumer-rights protections).
This refund right is in addition to, and does not displace, any mandatory statutory rights you may have under Quebec Loi sur la protection du consommateur, EU Directive 2011/83/EU (right of withdrawal), or other applicable consumer-protection law.
For annual subscriptions, we send a renewal reminder at least 30 days before the renewal date. The reminder states the renewal date, the current price, and how to cancel. This satisfies the requirements of New York General Business Law §§527/527-A (15–45 day window) and Colorado's auto-renewal law. You do not need to take any action to continue your subscription — it renews automatically unless you cancel (subject to §4.8 for British Columbia subscribers).
If we increase subscription prices, we will notify you at least 30 days before the new price takes effect. The notification states the old price, the new price, and the effective date. You may either (a) confirm the new price, or (b) cancel your subscription and receive a prorated refund. If you take no action, your subscription continues at the old price until you affirmatively consent to the new price. If you are charged at the new price without having consented, you may request a prorated refund within 14 days of the charge.
If you are a subscriber in British Columbia, Canada, your subscription does not automatically renew without your affirmative consent. At least 30 days before each renewal, we will request your consent via email and in-app notification. Your options are:
This mechanism complies with the British Columbia Business Practices and Consumer Protection Act (BPCPA) amendments effective August 1, 2026, which prohibit silent auto-renewals.
"Your Content": See /legal/definitions.
You retain ownership of all audio recordings and transcripts you create using the Service. We claim no ownership in Your Content.
You grant Verity a limited, non-exclusive, worldwide licence to process Your Content solely for the purpose of providing the Service to you (capturing audio, transcribing, polishing, and returning the result; storing it according to your retention tier).
You may not use Your Content in combination with any Verity Model Outputs (See /legal/definitions.) to develop, train, or improve a competing speech-to-text or AI product, except with Verity's prior written permission.
You are solely responsible for Your Content, including ensuring you have all consents required by law to record and process it. See the Acceptable Use Policy for recording-consent obligations across jurisdictions.
Verity makes no representation or warranty as to the accuracy, completeness, or fitness of any transcription or AI-generated output. Outputs may be inaccurate, incomplete, misleading, or contain fabricated content. You must independently verify all outputs before relying on them. Verity is not liable for any decision, action, or harm arising from reliance on inaccurate outputs (subject to mandatory consumer-law carve-outs).
Our training commitment (irrevocable). Verity does not train, fine-tune, or otherwise use Your Content to develop AI models — not now, and not in the future. Our fine-tuning pipeline uses only benchmark datasets, synthetic data, and publicly licensed corpora. This commitment is irrevocable; we will not amend §6 to weaken it without your affirmative re-consent (no "continued use = acceptance" path).
Verity uses a small set of third-party sub-processors (cloud hosting, AI inference, payment processing) to deliver the Service. The current list is Appendix A to these Terms (also available to enterprise buyers on request via [email protected]).
If we add a new sub-processor that materially changes how the Service processes Your Content, we will notify you at least 30 days in advance through the same channel used for material Terms changes under §15. If you object, you may terminate under §13.1 and receive a pro-rata refund of unused fees.
Verity's HIPAA mode — which would route audio and transcripts exclusively through providers covered by an executed Business Associate Agreement — is not currently offered. Covered entities and business associates should not use the Service to transmit Protected Health Information (PHI) until we publish a signed BAA and operational HIPAA controls.
If HIPAA mode is introduced, its use will be governed by a separately executed BAA.
Your use of the Service is subject to the Acceptable Use Policy, incorporated by reference. Violations may result in warning, suspension, or termination per the procedure described in the AUP.
The clauses in §§ 10–11 are written in formal register because they allocate legal risk. Mandatory consumer-protection rights are preserved by §14.5.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. We do not warrant that the Service will be uninterrupted, error-free, or secure; that any transcription or AI output will be accurate or complete; that defects will be corrected; or that the Service is free of harmful components.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, Verity Software Inc., its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, data, goodwill, or business interruption, even if advised of the possibility of such damages.
Verity Software Inc.'s total aggregate liability to you for all claims arising out of or relating to these Terms or the Service is limited to the greater of:
These limitations apply regardless of the legal theory on which the claim is based (contract, tort, negligence, strict liability, or otherwise) and even if a remedy fails its essential purpose.
Nothing in §§ 10.1 or 10.2 limits or excludes any liability or rights that cannot be limited or excluded under mandatory consumer-protection law applicable to you, including the Quebec Loi sur la protection du consommateur and EU Directives 93/13/EEC, 2011/83/EU, and (EU) 2019/770. To the extent any portion of §§ 10.1–10.2 is held unenforceable as against you under such law, the remainder continues to apply to all other users and claims.
You will defend, indemnify, and hold harmless Verity Software Inc. and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, and reasonable legal fees arising out of or relating to:
This §11 is one-way (consumer-SaaS norm). For users with an executed BAA (when HIPAA mode is activated post-launch), the mutual-indemnification provisions of that BAA govern with respect to PHI-related claims and supersede this §11 to that extent.
Neither party is liable for any delay or failure to perform its obligations under these Terms (other than payment obligations) to the extent that the delay or failure is caused by a Force Majeure Event — an event beyond the affected party's reasonable control, including:
The affected party must: (a) notify the other party (and, where Verity is affected, notify users via email or in-app notice) promptly after becoming aware of the event; and (b) use commercially reasonable efforts to mitigate the impact and resume performance.
If a Force Majeure Event prevents performance for more than 60 consecutive days, either party may terminate the affected portion of the Service on written notice, and Verity will refund the unused portion of any prepaid fees on a pro-rata basis.
You may cancel your account at any time from your account settings or by emailing [email protected]. See §4.4 (billing effect) and §5.4 (data export and deletion).
We may suspend or terminate your account:
If we terminate your account other than for your fault, we will refund the unused portion of any prepaid fees on a pro-rata basis.
Your right to use the Service ends on termination. You have 30 days to export Your Content under §5.4 before permanent deletion. Provisions that by their nature should survive termination — including §§ 3.3, 5.1, 5.2, 5.4, 6, 10, 11, 12, 14, and 16 — survive.
This section is written in formal register because it determines where and how disputes are resolved.
These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles.
The parties submit to the exclusive jurisdiction of the courts of the Province of Quebec, District of Terrebonne (Verity Software Inc.'s home district), with Montreal as alternate venue.
Either party may bring a qualifying claim in the Cour du Québec, Division des petites créances (Quebec small claims court) — currently for amounts up to CAD $15,000 — without first complying with the pre-litigation notice in §14.4.
Before filing any claim other than a small-claims action, the complaining party must send a written notice describing the dispute to the other party (to Verity: [email protected]) and engage in good-faith negotiation for at least 30 days. The parties may extend this window by written agreement.
To the extent permitted by applicable law, each party may bring claims only in their individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. This waiver does not apply where it would impair mandatory rights under the Quebec Loi sur la protection du consommateur, the EU Consumer Rights Directive, or any other non-derogable consumer-protection regime applicable to you.
Mandatory rights under the Quebec Loi sur la protection du consommateur (Quebec consumers), EU consumer-protection law (EU/EEA consumers), and equivalent non-derogable protections in any other applicable jurisdiction prevail over any conflicting clause in these Terms.
We may update these Terms from time to time. We treat "material changes" as: price increases, scope reductions affecting paid features, addition of a new sub-processor handling Your Content, or any change to governing law or dispute-resolution forum.
The §6 AI-training commitment is irrevocable and cannot be weakened by any amendment without your affirmative re-consent.
If you believe content available through the Service infringes your copyright, send a notice satisfying 17 USC §512(c)(3) to our DMCA Designated Agent:
Legal Department, Verity Software Inc. 64 Rue De l'Ermitage, Blainville, Quebec J7B 1K3, Canada Email: [email protected]
Our designated agent is registered with the US Copyright Office Designated Agent Directory under registration number DMCA-1073065.
Counter-notices may be sent to the same address. We follow a standard notice-and-takedown procedure: on receipt of a valid notice we will expeditiously remove or disable access to the identified material, notify the affected user, and restore access only upon a valid counter-notice unless the complainant files suit. Repeat infringers are subject to account termination under §13.
For Canadian copyright matters, we also comply with the Notice-and-Notice regime under the Copyright Act (Canada), ss. 41.25–41.27.
This section applies in addition to the rest of the Terms where you are a consumer or data subject established in the EU, EEA, or UK.
Verity Software Inc. 64 rue de L'Ermitage, Blainville, QC, J7B 1K3, Canada [email protected] · [email protected] · [email protected] · [email protected]
This appendix is part of these Terms. It is published as an appendix rather than a separate public page; a current copy is also available to enterprise buyers on request via [email protected]. Material additions are subject to the 30-day notice rule in §7 / §15.
Current sub-processors are listed at
/legal/sub-processors. We provide 30 days' advance notice before adding a new sub-processor — subscribe via [email protected].
These Terms are maintained by Verity Software Inc. and updated as our practices evolve.